That is super annoying!! And yes - a coupon is the least they could have done!
Hate when that kind of thing happens, for what its worth your new chair is super cute!
How awful ... shows you who the classy companies are by how they handle those kinds of problems.
bummer....but I like your plan b!
That is ridic!! I would be so annoyed- the new chairs is really like too though... Customer Service is dead!
That's really crappy! I like the new one too!
Oh man that sucks about the originalo chair, but I like the new one as well!!You should see if you can call their CS and try and get a discount for the inconvenience!!
Bummer, but I do like the one you ordered in replacement. Good thing you have documented their insult to you! :)
Shannon, as someone who works for somewhere with a Customer Service centre, all I can say is CALL AND MAKE THE BIGGEST STINK POSSIBLE. I know it isn't in your nature (or am assuming so cause you seem nice on your blog) and it is very un-Canadian, but if you want a discount, that is how to do it! :)
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